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Studio 291

291 Watertown St
Newton, MA 02458
Phone: (617) 559-0291

Ratings & Reviews Summary for Studio 291

What Users are Saying:

  • Satisfaction
  • Sanitary
  • On time
  • Evening hours
5 Star Rating
 
(50 reviews)
4 Star Rating
 
(2 reviews)
3 Star Rating
 
(3 reviews)
2 Star Rating
 
(2 reviews)
1 Star Rating
 
(4 reviews)

User Reviews for Studio 291

5 Star Rating: Highly Recommended

10/08/2008 Posted by nat12

I know the first step is to admit you have a problem. So here I go. My name is Natalie and I am a Blondarexic. I love my blonde hair and I won't cut it short. I have had many bad salon experiences. Either I turn orange or my hair has been fried. I have been going to Cindy at Studio 291 for a year now. My hair has never looked better. When I first went to her I have a brassy base color with highlights and my ends were VERY dry. My color is a light sandy blond now. She trimed my ends and put layers in. We lost alot of the damaged hair on the first visit. I listened to her advice and I don't regret it for a second. I always get compliments on my hair. A few of my co-workers have started going to Studio 291 now because of how great my hair looks.

Pros: great color

Cons: none

2 Star Rating: Below Average

09/26/2008 Posted by ebreimyer

This salon is priced like an expensive salon on Newbury Street, but it's really just a modest local spot. The person who colored my hair used chemicals on it that could strip paint, and when she was trying to match my existing color, she left a line in my hair between the new color and the old! The people are really nice, but I think it's overpriced for what you get.

Pros: Nice people

Cons: Overpriced, Bad hair color

5 Star Rating: Highly Recommended

09/23/2008 Posted by Emilyhd

Paul your a five in our book your the best in that studio you have class and style Which makes you the BEST there Emily

Response from this business

Thanks Emily
Posted on 09/25/2008
Yeah..we like him too.
5 Star Rating: Highly Recommended

09/18/2008 Posted by cml75

I have never colored my hair before. I started getting a few greys and decided that I wanted them covered. I went to Cindy. She did a color that was an exact match to my natural hair color! It was perfect. No one even noticed that I colored it. It was just what I wanted! Its me 5 years ago. Thank you Studio 291!!!

Pros: great color

Cons: n/a

1 Star Rating: Not Recommended

09/02/2008 Posted by gina888

I read all the wonderful reviews and decided to have my hair colored at this place. Making an appointment with the owner was a bit difficult. I waited a whole week although my hair needed to be done super fast as my wedding was sheduled just 2 weeks away. I was really hopeful that she won't mess up my hair but i was wrong. The owner couldn't even wash hair let alone to color!!! I couldn't believe that after 1minute of washing she didn't even rinse the back of the head...my hair still had shampoo on all over my hair. After this i already had a bad feeling about her! Well the coloring went just as bad. I got a completely different color i wanted. To make things easier for her she kept saying that the color will wash out and will turn into the color i wanted. I believed her and i guess i wanted to give her the benefit of the doubt. I went back the second time so she can fix the color. Oh gosh, that was a big mistake! A week before my wedding i had pitch black hair (if you had black hair you know how hard it is to get rid of that color and not to mention the strain on your hair) and this time permanently! I was speechless. She didn't let me pay for that because she knew it was all wrong. Oh and while she was doing my hair she was talking about other costumers behind their backs. The other customer was just in the bathroom while she was commenting on her bad hair color preference.In conclusion, i would not even try this place out if you want coloring. I am not sure about the cuts as i didn't need any. Thanks to her i had to run to a professional hair colorist in Acton where they worked on my hair for 3 hours and still have to go back to get my hair back to normal...

Pros: Early evening appointment, Last minute appointment

Cons: Service, Parking etc..

Response from this business

Never make a dramatic change before your wedding.
Posted on 09/03/2008
We at Studio 291 take our reviews very seriously. We enjoy the pat on the back with a good review. When we receive a negative review, we take it as constructive criticism and try then bettering ourselves from it. But this review has caused me to go on the defensive. I did everything I could to fit you in. I stayed open late on night to accommodate you before your wedding. I choose semi-permanent color because I thought the color you were choosing was too dark and dramatic. When you came back the second visit, you felt it wasn’t as dark enough. I can go on an on with all the requests you made. I did everything to make sure you were pleased with the service. I know that I can stand behind my work. The final result may not have been a color that you would want to have on your wedding day, but the color was exactly what you asked for. Cindy Hines Owner
5 Star Rating: Highly Recommended

08/09/2008 Posted by nursekimo

I moved to the area within the past year and have tried 4 other salons in the area before coming here. I have had different variations of the same haircut for about 8 years and I know what I do and don't like. My hair is pretty short, so it's not an easy cut. Many stylists around here have come close, but Cindy gave me exactly what I asked for. i will definitely be going back there!

Pros: great cut, reasonably priced.

Cons: I guess you could say the 1hr metered parking, although I had no problem finding a spot.... and since she took me on time, the meter didn't run out...

2 Star Rating: Below Average

07/14/2008 Posted by Jamada

I thought to try this salon because it was well reviewed and much closer to home. I researched all the reviews and decided that although there were some unsatisfied customers (i.e. uneven cut, ten minute cut, etc.), I dismissed the reviews as unsatisfied customers which are typical in salon reviews (and maybe a little exaggerated). So here is my experience: The ladies (Kelly, Cindy and the staff) were exceptionally friendly and go out of there way to make you comfortable. I did not have a long wait nor was I ignored by the reception staff, which can sometimes happen on a busy day. The Hair Cut and Color: I regretfully agree with some of the dissatisfied customers. I felt that the stylist was unsure of herself when she was cutting my hair. The cut was no more than ten minutes and my hair was left uneven in places. (I do not care if a cut takes ten minutes or one hour, as long as it is done properly). The color processing was well thought out and turned out fine, but the execution needs some improvement. (I will not get into details here, as it may be a one time blunder). In short, I left the place disappointed. My husband insisted that I go back and have the salon correct the uneven haircut. I did not. Why not? Because I lost credibility in the salon. I would not dare have any stylist touch my hair after making such a basic mistake (as cutting hair without checking that both sides are symmetrical!) You know - the pull the hair strands on either side to make sure they are even test (not done even once). Since I did not have the time or the money to have my hair cut again, I found myself doing the unthinkable -- bringing scissors to my own hair to even out the front and writing this review.

Pros: Nice friendly and inviting environment

Cons: Uneven "quick" cut

Response from this business

Sorry you were not happy.
Posted on 07/16/2008
I cannot say enough that we strive to have our guests experience the best service we can offer. Under no circumstances is it acceptable to me for someone to come into our salon and pay for a service that they were unhappy with or leave someone unhappy with the service that they received. We do stand behind our services and gladly offer to redo anything that a guest is unhappy with. Please feel free to contact me at the salon so I may speak in person with you to correct what went wrong. Cindy
5 Star Rating: Highly Recommended

07/10/2008 Posted by nikki23456789

I have tried many hair salons and upon reading the reviews, I thought I'd give it a shot. I tried to shorter hair cut which I was very nervous about. Cindy, did a great job at paying close detail and ensuring me the cut would suit my hair. In past experiences, I've never loved a haircut upon leaving a salon, but I LOVEEEE the new style Cindy gave me. She payed very close attention to every little snip and cut, I really felt as though she wanted to make sure every strand was absolutely perfect!!! I brought in a picture and she did every I wanted. I can't wait for my next appointment. I highly recommend Studio 291, I will definitely be returning.

Response from this business

Thank you
Posted on 07/16/2008
I am so glad that you love your new look! It can be very nerve racking making a dramatic change...and you did it with a brand new stylist. I look forward to giving you many great cuts in the future!
5 Star Rating: Highly Recommended

06/13/2008 Posted by ladydk

Studio 291 is the best salon I have ever been to. My daughter and I got the best hair treatments in the past two weeks. My daughter's hair was a challenge but Cindy stepped up to the plate and made sure that her hair is perfect. Cindy makes sure her clients are happy. She really likes doing what she does and it is reflected in how she treats her customers. When you want to look and feel great but you do not want the "Newbury Street" attitude go to Cindy's!

Pros: Cindy and staff

Cons: none

5 Star Rating: Highly Recommended

05/14/2008 Posted by carolinere

I had the same hair stylist for 20 years and after he retired I tried different places until a friend told me about Cindy so I gave her a try. Both Cindy and her staff are very professional. Since I've been going their she is very prompt on Appointments and she does an incredible job!

Pros: great cut reasonable prices very professional

Cons: Sometimes parking is tight but sides streets are always open

Editor's Review

Offbeat salon does cuts and colors, foils, perms, updos for special occasions and Japanese straightening.  See the full editorial review.

Insider Tips

The Extras

Gratuity actually can be added to a credit card payment. So don't worry if you don't have time to get cash before your appointment.

More Insider Tips

Directory & Services Information for Studio 291

Parking

  • Lot

Hours

  • Tue-Thu 10am-8pm
  • Fri 10am-6pm
  • Sat 9am-4pm

Payment Types

  • Visa
  • Check
  • Gift Certificate
  • MasterCard

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