New England Locks

04/14/2008 Posted by CheckeredPeace

All I have to say is thank you. I`m a college student and last wednesday was a long day. First of all I had to be up at seven and after two four hour back to back classes of The History of Physical Theatre and English 201 (Film) I was worn out. So I took a nap not even considering that I have plans with Alice, Rob, and Alena at 8. Rob thankfully came by and woke me up when I didn`t answer his calls which was awesome except for the fact that he rushed me so much I forgot my keys. What sucked really wasn`t that I didn`t look my greatest but rather that when it came time to come home and I wasn`t alone, it wasn`t helpful that I didn`t have my keys. So when I called New England Locks (away from Alice) I told them my situation and they said they`d be an hour to two. It didn`t take two hours though, and its a good thing Alice isn`t a (insert inapropriate word that is a glitch) otherwise she would have left. That whole glitch thing is stupid by the way. Lets just say the wait went by quicker than expected. Thanks again guys.

Pros: Quick in a desperate situation

Cons: n/a

04/14/2008 Posted by mamag79

My husband and I just moved to Boston and the genious I am, I locked myself out of the home. Not knowing who to call or trust, I went with my gut instinct .... The technicians were extrememly helpful and kind in unlocking my door!! I could not have asked for such better service!! They arrived at my house in a short period of time, were very professional, and I would definately call them again!! Hopefully I dont lock myself out again, but now I know they are reliable, I trust calling them again for service!! Thank you!!

Pros: arrived in a short period of time, trusting, reliable, professional and friendly

12/28/2007 Posted by concierge07

We set up an appointment with this company to have the locks changed on a home. We arrived at the agreed upon time and no one ever showed up. When we called we were told there was an emergency situation and all technicians had to attend. We told them that if they couldn't make our scheduled appointment (schedule a week or more ahead of time) then it would have been appropriate and professional to call us. They said they would give us a discount on the services and would meet us later in the afternoon to change the locks on that same day. At the second agreed upon meeting time, no one showed up. Again we call and this time they said no technician was available; claiming the only tech in the area had his/her own emergency. They were not apologetic or helpful in coming up with a solution to missing a second appointment WITHOUT contacting us to let us know. We work with many many vendors in the city and this was by far one of the worst vendors we have worked with in terms of service. Instead of re-scheduling a third time we decided to find a different company to change our locks.

Pros: None--Thumbs down!

Cons: customer service, reliability

05/13/2007 Posted by strafa

A gentleman (I use the word loosely) showed up from the company over an hour late. He never appologized and seemed quite erked that I wanted to know exactly what he was going to do. He said "put in a lock, what did you think"? I asked im to be careful of the floors since his rusty steel toolbox was directly on my recently refinished floor. He said that he needed to get done fast and to have the payment ready, or pay in advance of the completion of work. He was sweaty, nasty and used foul language. He charged me $250 to put in a lock called Kwickset. It was on sale in Home Depot for $20. I asked if he offered a senior citizen discount and he said "for what, being old"? He didn't clean up his mess and scratched my hardwood floor. Later that day my friend came over and said that the lock was installed upside down. I don't understand why these people who run this company don't care but when I called them a surly young man said that there was no reason to discuss the treatment and make a comment that the lock would last the rest of my life then he proceeded to laugh. I may be elderly but I'm not ignorant. Hire anyone else.

Pros: They didn't physically harm me.

Cons: unprofesional loutes

01/14/2007 Posted by dani_ben1

Recently we moved to the Boston Area and we were looking for a locksmith company to change the locks in our house. Both the customer representative and the technicians of New England Locks were: nice, professional and efficient. They showed up at time (after we had to reschedule the appointment 2 times), provide us with some options exactly according to what was discussed over the phone, and finally made a great job. I will definitely recommend New England Locks not just because of their professionalism but also because of the wonderful customer service that really helped us making the moving process much easier

10/23/2006 Posted by tzruya123

Came on time and did a great professional job for my Buisness. A plus service!!! Reliable! 100% Recommend!!!

Pros: Professional work

09/13/2006 Posted by alejandrah

Excelent service... fast and reasonable price which in case of an emergency are really valued. I was really happy with the help and work and would definitely recommend them to anyone.

08/10/2006 Posted by nitzang

The technician was fast, on time, reliable and professional. Explain all my options to my full understanding. I will defiantly use them again if I need and will recommend to friend.