Serjeo

09/22/2008 Posted by Alexandra0223

Serjeo has been such a pleasure to work with. My fiancee and I heard about him from a friend that bought his engagement ring there. I had a picture in my head of my wedding band and couldn't find it anywhere. Serjeo immediately accommodated my request and 2 days ago we picked up our two rings for the wedding. My ring is light and comfortable, sparkly and beautiful. My fiancee's ring is sturdy and fits his hand size well (i often thing men's rings are too clunky). Serjeo cleaned my engagement ring (that we got somewhere else) and it sparkles so much now. He said to stop by anytime and he will clean it and my new band. His prices were in line with other jewelers... except he makes everything from scratch and it is custom done. Kudos to Serjeo. He understands the drama of weddings and does his best to make getting the rings a seamless process.

08/19/2008 Posted by HKingsley

I had Serjeo repair my wedding set. He gave me a very attractive price even though I had not printed off the Citysearch coupon. When I asked him to give me an estimate on the repair, he was very thorough. I am an engineer, so I was very impressed with his assessment of what was causing various stones to come loose in my ring. This has been a problem since the ring was new. The diamond is old and has a small chip in it which makes installing it in a contemporary setting a bit tricky, apparently. I did not think it was possible, but the diamond in my engagement ring fits more snugly than when I first had the diamond installed! Also, the whole set is smoother and better polished! The ruby he replaced in the wedding band matches perfectly with the old ones so that I cannot tell which one he replaced. Also, he said he corrected some loose stones that became evident only after he cleaned the ring, at no extra charge. Upon leaving his office, I was already impressed with the care shown to something that is so sentimental to me; ladies you know what mean. I was even more impressed when his assistant caught up with me after I had left the shop, saying I had left the complimentary jewelry pouch on the counter. I was looking for a jeweler I would be able to come to for jewelry and repairs over the years to come. It looks like I’ve found him!

06/05/2008 Posted by mikewick1

I've written a past review of Serjeo and someone (a competitor, probably) came along right after and said that the reviews are suspicious. I'm here to say that all these rave reviews are genuine simply because Serjeo's one of the best. The first time around was when I had Serjeo collaborate with my fiancee to make her engagement ring. This second time around was for her wedding band and a refurbishment of my father's band so that I can wear it. My fiancee was a little hesitant that Serjeo would be able to make her a wedding band that fit with her engagement ring because it was an asymmetrical design (you can find it on flickr by searching "engagement ring serjeo"--CitySearch won't allow me to post the link), so she was expecting to have something made that she would make separate. Apparently Serjeo had thought about this all well in advance because the moment Sam mentioned not being able to have the two bands together, Serjeo told us what he had envisioned for it. We deferred to his judgment and couldn't be happier--the rings look beautiful together and my fiancee can't wait to get married so she can wear them together. Of course, Serjeo's work on restoring my father's wedding band was great as well. He took it from a well-worn and tarnished band to a family heirloom. Again, it was another excellent experience: the right price, flexibility with scheduling, and the highest level of customer service. Serjeo knocks himself out to make you happy. We couldn't be more pleased with the results and I take every chance I get to recommend him.

Pros: customer service, hours, value, quality, dependability

Cons: if you want a ring tomorrow, this place isn't for you. go to tiffany's and spend $10,000 too much instead.

05/10/2008 Posted by AJTG2

Ok, sitting at my office computer as I have just picked the ring up from Serjeo. It looks amazing, I had pictures of the design I wanted for him to work from. It was a design I saw in another jewelry store (that was going to overcharge by $8000 by the way) and the ring I saw in that store looks identical to the one that Serjeo has produced for me. I was doubtful that the subtleties of the rings simple yet elegant design would be copied perfectly and that the quality of the work would match that of the high end jewelers like Cartier, Tiffany & De Beers. I am very, very satisfied with not only the quality of the work but also the service provided (pre-production attention, mold viewing etc). Serjeo has provided me with an official appraisal of the ring for me to provide to the insurance company as well as all the relevant documentation such as the GIA certificate and the invoice. If I had one complaint to make about the experience with Serjeo is that the time to create the ring was no quick turn around. However, this is due I believe in part to mix up with the GIA at the beginning (see my first review) and also to the fact that because he does all the craftsmanship himself. Evidently he puts so much care into the pieces he creates that with so many customers it is imperative that you book him well in advance of any scheduled proposal date. When I came in today at one in the afternoon he had been working the previous night till eight in the morning, he went home to shower and then returned so he would be able to see me and his other appointments. All in all, I am very happy with the quality of work and will be using him now for all commissioned pieces, my faith in him to produce the results at a superior standard are now concrete. Not only is he a true artist but he is also a gentleman to work with. Thank you Serjeo! - Alex

Pros: Fantastic final product - see my other reviews of the whole process.

Cons: Book him early; he is a very busy man...simply because he is so talented!

04/23/2008 Posted by AJTG1

I had a meeting with Serjeo scheduled for this Saturday to see the mold of the ring. I had an email from his secretary/PA on Monday telling me that the mold was ready ahead of schedule and if I was free I could come in on Wednesday (today) to see it. Being a little nervous/unsure yet excited to see how it would look I decided to take the early appointment. I was expecting to see an imprint of the ring itself and have to use my imagination of how it would look in the form of a ring, I was a little confused when Serjeo took out a little plastic box with an orange ring inside it. Asking me to handle it carefully (as many people accidently break it) to inspect it, it was the exact design of the ring I had commissioned. The ring looked amazing, despite being sculpted out of orange wax. He explained how the colour tricked the eye into seeing it as being bulkier than it actually was due to the wax not showing the depth and lines of the ring as metal would. Regardless, with a little imagination (especially when he placed the diamond in the wax mold) I was able to see how it would turn out. I am now more confident than ever that the ring is going to look fantastic and can not wait to see the final version in a couple of weeks. I am telling you...I would not get this service at Cartier, Tiffany or any of those other jewelers here in Boston. I don't think I would get this back home in London either, none of my friends back home have had this kind of experience and if they did it would probably cost them a pretty penny. I will write one more review in a couple of weeks when I see the ring, this is a busy time of year for Serjeo (a lot of us guys propose in the spring/summer apparently) though the way things are going I am confident he will get it done in time now. I can only write one review per email/username so it will most likely be under the name of AJTG3.

Pros: Saw a wax mock up model of the ring before going for the final version.

Cons: None, I have complete faith in him now.

04/18/2008 Posted by AJTG

Ok people, first of all any of you who walk into a jewelry store not knowing anything about diamonds deserve to be taken for a ride. Look up diamonds on wikipedia before even stepping into a store to look for your wife-to-be's ring. I am sure a lot of you see raving reviews about Serjeo below and feel a little suspicious about whether they are genuine or not....which is why I thought I would write a review that tracks my experience. I am currently waiting on the mold of the ring to be presented to me. Serjeo delivers the usual good sales man banter "I am your friend and I am here to help you" but he really is a great guy to work with. Only complaint, he is sometimes so busy he doesn’t always call you back right away. (I suppose it is also a good sign that he is busy) He does the talk about the diamonds he has and will recommend you something that will be of quality and to your budget, not over it. I have a lovely stone selected for my ring and I am very happy with the price. However, the selection is small and despite his claims to have a huge supply of diamonds the selection presented to me was of high quality but low volume. It would have been nice to have more of a range... There have been problems with getting stones back from the GIA but this is not his fault and could be contributing to the lack of selection. His workmanship (he makes the ring for you) is excellent and his style is classic/elegant with a modern twist. A true artist from what I have seen and comparable to that of other designers like Cartier, De Beers, Longs & Tiffany (except without doubling the price of the ring just because of the name). Before you pay $15,000 for a generic ring (like a million women will own) in one of those stores, go to him for a consultation. You can get the same (if not better) for less than half price with Serjeo...worth going for a chat. I will let you know how the ring turns out in a couple of weeks (if he makes the deadline!).

Pros: honest man, great designer, GIA rated quality stones & good prices

Cons: small selection of stones in his office

04/18/2008 Posted by rheinrick

Serjeo is simply the best thing that could have happened to me, besides finding my future wife. I came to Serjeo with an impossible task: I needed a custom designed ring and I needed it fast. And to top it off, I'm a poor medical student. Serjeo graciously worked within my budget and time constraint to come up with an elegant solution that was PERFECT. Of course, my girlfriend is now my fiancée. The moment I met Serjeo I trusted him. I could tell that he is a master jeweler and he has a wealth of knowledge, experience and pride in his work. There was no pressure to move me into something that I did not want or need. He took everything into consideration and created a beautiful, unique ring that she loves. Whenever I would come to his office to talk about the ring, he greeted me and treated me as if we've been old friends. Believe me, there is something to be said for the man who gets his girl something that is completely custom made. These rings are not your typical cookie cutter rings that you find in the mall. Serjeo opened my eyes and I will come back to him forever - no matter where I end up in my life. It is rare to have an encounter like this. If you live anywhere near Boston and you don't go to Serjeo you are seriously making a major mistake.

Pros: Personalization, Customer Service, Communication, Value, Uniqueness, Location

Cons: None.

03/23/2008 Posted by TinDC

My friend recommended Serjeo to me. He spent 6 months looking for the best jeweler and determined Serjeo to be the best. As an electrical engineer, my friend is incredibly meticulous and thorough. His recommendation was spot on. My ring was a non-trivial custom design, but Serjeo went above and beyond to make the design a reality. He is professional and communicates well. His ultimate goal is to deliver a piece of jewelery that will make you happy, so he will give candid advice and try to find what is best for you. For example, twice he recommended a diamond/feature that saved me money. His rationale was the the extra money would not make the design much more elegant and it is not worth putting pressure on the bank account for an incremental improvement. Ultimately, he argued, if you are not comfortable with your purchase (including the cost), you will have some reservations about the design. His goal is to make you happy. The second time he recommended a cheaper design was with the width of the wedding band. By making a slightly skinnier (and therefore cheaper) band, it would actually enhance the engagement ring. He was right on both accounts. There is no doubt that my wife and I are happy our purchase. He delivered on his primary goal: our happiness. One indication of an excellent jeweler is that he does not have to advertise. All of his business is by word of mouth. I could not have asked anything more in a jeweler. It is obvious that someone of his talent would be overwhelmed with business if he actually did advertise.

08/17/2007 Posted by agoltz

My fiance just gave me the engagement ring we had made with Serjeo and it is perfect in every way: price, beauty, fit, workmanship, size, you name it. I brought him an old ring from my great-grandmother made in an antique style and said, "I want it to be exactly like this, but better!" I wouldn't asked except that I believed, based on others' experience, he could do it. And he did, way above expectations, and all for much less money than expected. Other jewelers had tried to talk me out of what I wanted, or said it was impossible, but not Serjeo. My fiance is an engineer and everything has to have a logical reason: nothing can be a sales pitch, and even he was ENTIRELY HAPPY with the experience. Big, small, old, new, your own design, his design, you're not even sure what you want: doesn't matter, Serjeo will deliver. Go to Serjeo and then go to lots of other jewelers - I promise you'll see the difference before you even put any money down. Note that he does beautiful designed "everyday" pieces too, and does groomsmen/bridesmaid gifts and a ton of other stuff - whatever you need. I think the fact that people are signing their names on the comments means a lot about how real they are and how unique the experience is. -Amanda G

Pros: He makes himself available at all hours

Cons: I don't have enough money to buy everything I want from him :)

1 out of 1 people found this review helpful

07/29/2007 Posted by histsci101

I am a financially challenged graduate student working with a very limited budget and trying to buy something nice for my fiancee. I was lucky enough to inherit a diamond, so I was really just looking for someone to set it for me. I visited Serjeo on my own about five times and went in twice with my fiancee (she lives out of state). Serjeo was more than happy to help me work out my logistical difficulties, and he made absolutely sure that I understood innumerable little details about diamonds and the properties of different kinds of metals. I never felt even remotely pressured to spend more money than I wanted to (in fact Serjeo tried to sell my fiancee on a cheaper design than the one she wanted!), and even though he wasn't selling me a diamond he spent a lot of time and effort making sure we got exactly what we wanted. He made us both feel extremely comfortable and at the end of the day I got something that was custom made for the price of something that would have been pre-fabricated anywhere else. It is abundantly clear that Serjeo is passionate about jewelery, I heard tips from him that I didn't hear anywhere else (I visited all the standard places like Joseph Gann and Freedman) , and his prices are more than reasonable. I would recommend checking out a number of places before settling on a jeweler (it is an educational experience if nothing else), but Serjeo is the best one in the area. Just be sure to call before showing up because he isn't always in the office and it is seems to be a one man operation.

Pros: Vaue, Expertise, Comfortability

Cons: None that I can think of

1 out of 1 people found this review helpful